Refund & Cancellation Policy

1. Made-to-Order Product

Each film and poster is produced to order for your specific pet, using compute we begin spending as soon as your order is placed. Because of this, we are generally unable to offer refunds or cancellations for a simple change of mind once an order has been placed.

2. Defects / Quality

If your delivered film or poster has a defect — for example, your pet is clearly not recognizable against our human quality-review standard — we will remake or fix the affected material at no additional cost.

3. Non-Delivery

If we are unable to deliver your order for reasons within our control, we will provide a full refund.

4. Physical Items (Printify)

Physical prints and canvases are produced and shipped through our print partner, Printify. If your physical item arrives damaged or defective, we will arrange a reprint and reshipment. Whether a return of the original item is required follows Printify’s standard process: [Printify return requirements TBD].

5. How to Request

To request a remake, fix, or refund under this policy, email [メールアドレス] with your order number and a description of the issue.

Last updated: [DATE]